Fees and Payments

Kraftinn Home Decor India Private Limited, having its registered addressed at at 2 No. Brahmin Gaon, Kenduguri, Jorhat, Assam -785010, India (“Kraftinn”, “we”, “us” or “our”) is managing and operating the mobile application/website kraftinn.com (collectively referred to as the “Kraftinn Platform”), through which it inter alia facilitates the sale of furniture, décor, kitchen, dining, lighting, bags, storage, and other products (“Products”) to the users of the Kraftinn Platform (“User” or “Users” or “you” or “your”).

WHAT IS THIS FEES AND PAYMENTS POLICY?

This Fees and Payments Policy (“FPP Policy”), together with the Terms of Use describes Kraftinn’s accepted payment methods, and Kraftinn’s policies and procedures in relation to acceptance of fees and payments towards the products and services offered through the Kraftinn Platform. Kraftinn’s primary object is to ensure that the Kraftinn Platform is user friendly and equipped with reasonably expected security infrastructure to protect any financial information which may be shared by User.

User(s) are required to peruse and understand the terms of this FPP Policy. If you do not agree to the terms contained in this FPP Policy, you are advised not to accept the Terms of Use and this FPP Policy and may forthwith leave and stop using the Kraftinn Platform. The terms contained in this FPP Policy shall be accepted without modification and also, by using, browsing, accessing, or purchasing from the Kraftinn Platform, you agree to be bound by the term contained herein.

FEES AND PAYMENT OPTIONS

1.Kraftinn does not levy any fee for browsing the Kraftinn Platform. Kraftinn may in future, consider levying fees on the User for using the Kraftinn Platform as a whole, or for use of certain features of the Kraftinn Platform. In such an event, you agree to pay any such fees, as applicable. Kraftinn does not covenant or guarantee providing you with a notice prior to enforcing such a levy of fees. Your continued usage of the Kraftinn Platform after such change in the fees will be considered to be your acceptance of such changes.

2.In order to ensure User convenience, Kraftinn offers multiple payment options to User. Kraftinn without prior notice to User, reserves the right to add or delete payment options from the ones listed below:

  • payment through net banking facilities;
  • payment through select credit cards;
  • Payment through select debit cards;
  • Payments through prepaid payment instruments and electronic wallets;
  • Any other payment option as may be provided by Kraftinn from time to time. The payment options referred to above shall hereinafter collectively be referred to as “Payment Options”. While reasonable endeavours are made to offer the Payment Options through varied banking channels, presently, Kraftinn accepts payments only from major select banking avenues. Kraftinn accepts payments made through international debit/credit cards.

3.It is expressly clarified that accepting a User’s payment through the Payment Options is solely at Kraftinn’s discretion. Kraftinn reserves the right to reject payment from a User through the Payment Options for any reason whatsoever. In order to further validate a User’s transaction, Kraftinn may request the User to submit a copy of the User’s photo identity proof (such as the User’s PAN card), failing which, Kraftinn reserves the right to reject a User’s payment made through the Payment Options.

4.While using the Payment Options, User agrees to provide correct, complete and accurate financial information such as credit/debit card details or prepaid payment instrument account details which may be stored by Kraftinn’s third party payment gateway provider. User(s) shall not use a credit/debit card or prepaid instrument which is not lawfully owned by him/her or which the User has not been lawfully authorised to use. The User shall solely be responsible for the security and confidentiality of his/her financial information. Kraftinn disclaims all liabilities that may arise as a consequence of any unauthorised use of the User’s financial information and/or identity, including, details relating the Payment Options.

5.Kraftinn shall not be held responsible and shall not assume any liability in respect of any loss or damage suffered by a User owing to:

  • lack of authorisation for any transaction, including such transactions carried out on gift cards and vouchers issued to User(s) as a part of Kraftinn’s promotions.
  • exceeding of the credit/debit limit mutually agreed between the User and the issuing bank.
  • any payment issue arising out of technical glitches occurring during a transaction.
  • declination of transaction for reasons beyond Kraftinn’s control.

6.Kraftinn reserves the right to impose limits on the number of transactions a User may undertake over the Kraftinn Platform. Should the User exceed such transaction limits imposed by Kraftinn, Kraftinn reserves the right to refuse to process such transactions. Kraftinn may refuse to process transactions emanating from User(s) who have suspicious or questionable transaction history on the Kraftinn Platform. Should Kraftinn be dissatisfied with the credibility of a User or the genuineness of a transaction carried out on the Kraftinn Platform, Kraftinn shall have the right to reject such transactions. Kraftinn may also choose to delay the dispatch of Products purchased by such User or cancel the entire purchase at its sole discretion. The User agrees that Kraftinn shall not be liable for any damage, interests or claims resulting from Kraftinn’s decision to not process a transaction or delay in the processing of a transaction on account of a User’s suspicious activity on the Kraftinn Platform.

7.All the Products listed on the Kraftinn Platform are including all applicable taxes. You will be responsible for payment of all fees/costs/charges associated with the purchase of Products from us and you agree to bear any and all applicable taxes including but not limited to VAT/CST, service tax, GST, duties and cesses etc. Despite Kraftinn’s best efforts, there may be instances of mispricing of Products on the Kraftinn Platform during or after the process of purchase of Products has been carried out by the User. While thorough processes of verification are carried out prior to the publication of Product prices on the Kraftinn Platform, errors and discrepancies arising out of technical glitches and time lags is unavoidable.

8.To enable User to make payments for purchasing Products on the Kraftinn Platform, in addition to this FPP Policy, the terms and conditions of the User’s bank, applicable financial institution and/or card issuing association may be applicable. The User’s bank, financial institution or card issuing association may decline or prevent the User from making electronic payments for buying the Products on the Kraftinn Platform and Kraftinn does not control the same and hence, shall not be at any point in time be held liable.

9.Kraftinn may, from time to time contract with third party payment service providers including banks, to open nodal bank accounts under applicable Indian laws. This will be done to facilitate the payments between User(s) and other third parties, apart from Kraftinn. These third parties may include other service providers including payment aggregators, prepaid instrument providers, courier and logistic service providers etc. Upon successful delivery of the products purchased by you through the Kraftinn Platform, Kraftinn shall initiate payments to third party service providers.

10.If it is brought to the User’s notice that a charge has been created on his/her payment instrument(s) for purchase of Products on the Kraftinn and the User is not aware of such purchase on the Kraftinn, the User is first, required to verify if his/her family members, friends or business colleagues were authorised to carry out the purchase of Products on the Kraftinn Platform. If, despite this, the User continues to be unable to identify the charge created on his/her payment instrument(s) for purchase of Products on the Kraftinn Platform, the User may report such unauthorised purchase to us within 24 (twenty four) hours from the date on which the unauthorised purchase was carried out on the Kraftinn Platform in order to enable Kraftinn initiate investigations.

11.If the User carries out a purchase on the Kraftinn Platform and the payment in lieu thereof has been invalidated, Kraftinn reserves the right to retrieve the invalidated payment (“Invalidated Payment”) from the User. User shall within 5 (Five) business days from the date of receiving a written notice from Kraftinn, remit the Invalidated Payment into Kraftinn’s bank account, details of which shall be set out in the notice. If the User fails to remit the Invalidated Payment into Kraftinn’s bank account despite having received the notice, Kraftinn shall be entitled to initiate civil and/or criminal legal action against the defaulting User at his/her cost and peril.

CUSTOMER SUPPORT TEAM:

Any queries or concerns relating to the Fees and Payment may be directed by you to our customer support team who can be contacted at:

Contact Details: cust.care@kraftinn.com